FAQS
1. What products does JBH supply?
We provide certified
1. Hard hat,
2. Safety Glasses & Face Shield,
3. Hearing Protection Earmuffs and Ear Plugs,
4. 3M N95 Respirators and KN95 Respirators.
5. High-vis Vest and Raincoat, Full-body Harness,
6. Safety Gloves,
7. Safety Boots and socks,
8. Jobsite Amenities.
spend a minute to visit each category and find your PPE. If the equipment you need is not listed on our website, please send us an email with the specifications / image / link, we will respond you soon.
Certifications
Certifications is always the key issue during PPE sourcing, ALL of our Hard hat / Safety glasses / Earmuffs / Gloves / Harness / Safety boots are certified by industrial mandatory certifications. We never provide risky safety equipment to our customers.
Can you provide certificates, test reports and declarations?
Yes.
Do you have overseas warehouses in the U.S / Canada / Mexico / EU ?
Currently no.
We’re considering to set our warehouses in the U.S since 2027, buyer will be enjoy faster response and delivery.
At the same time, we are also in contact with factory buildings and landlords to ensure that there are no legal disputes over factory property rights and land property rights, and to avoid discrepancies between the design and actual use of the warehouse, including community, trade union, fire protection, safety and other comprehensive factors. After all, all the costs of the warehouse will eventually be reflected in the product price. Before ensuring that these problems are resolved, we continue to send goods from China and Malaysia.
OEM, ODM, customized label printing and packaging.
Yes, we do.
Total landed cost.
The Tariff, and the ocean shipping delay.
We focus on the key issue – The Final total landed cost, this is the point that every buyer cares. We make sure that buyers pay the similar and get more. Frankly after 2 years of tariff dispute, people realized one thing – the Tariff – the increased cost – finally payed by importers, tariff makes imported goods more expensive, this further led to a decline in the company’s profits. So tariff is not sustainable.
The tariff issue has led to more concentrated purchasing by importers – seizing the tariff window period. This has resulted in severe congestion at the ports of shipment and delays in the schedules of container ships. This problem is still ongoing, and many goods are unable to arrive at the warehouses of importers/contractors on time. Therefore, we suggest that for high-value urgent goods, door-to-door air delivery can be considered. Even charter flights can be considered, the cost of default is much higher than the freight. total landed cost is always the top issue.
Payment terms.
T/T in advance is the major payment term.
Shipping & Delivery
Can you deliver to a port, a warehouse, or directly to site?
Yes we can deliver to destination port, buyer’s warehouse , or jobsite if needed. just send us the address and ZIP. we have inland truck service.
Can you hold stock and release it in batches?
Yes we can hold stock and release it after conversation with buyer.
How do I track my order?
You receive a production update when the order is confirmed, an inspection report before shipment, and the shipping documents with tracking once the goods are on the water or in the air. A named contact stays with your order from quote to delivery. if you ordered door to door service, we will track and update for you till you get your goods.
What happens if goods arrive damaged or short?
Contact us within 30 days of delivery with photos or video of the cartons, labels and affected items. We investigate with the carrier and our QC records, then arrange replacement. Shipments can be covered by cargo insurance on request.
Orders, Samples & After-sales
What is the minimum order quantity?
We will confirm MOQ during detailed communication with buyer.
Can I get samples before placing a bulk order?
Sure, details will be confirmed before buyer place the order.
What is your return and refund policy?
As we currently have no overseas warehouses, returns are not available unless there are mistakes with model, quality, or size. Please confirm these details before ordering. Thank you for your cooperation.
What warranty applies to the products?
Products carry the manufacturer’s warranty against defects in materials and workmanship for the period stated for that model, from the date of delivery. Safety equipment that has been modified, damaged in use or used outside its rated application is outside warranty, as required by the applicable standard.
Can I change or cancel an order after it is placed?
Orders can be changed or cancelled before production starts, and any change to specifications is confirmed in a revised order acknowledgement. After production or printing begins, changes are subject to the cost already incurred.
How do I contact JBH?
Please send email to butterfly-safety@hotmail.com (backup email) or message us on WhatsApp. Tell us your questions about your procurement plan / bid and turnkey solutions plan / customized plan / shipping / 3rd destination plan, our team will reply soon.
Thank you for choosing JBH.